GE WSM2480D

I had one of the GE Space Saver laundry units in my apartment when I moved in. My apartment is a small, funky unit, and the washer/dryer unit was installed in the bathroom where there is not a lot of space. That is what these 24" wide units are good...

I got this about 16 months ago (1yr warranty) and the spring under the tub has broken 4 times. The first 3 were under warranty-this one isn't-they will pay for $100 towards $130 part; after 12 calls to nowhere-I have to pay for the service at...